Customer service at it's best, very friendly staff!
My doctor called in a Rx to this pharmacy for a very expensive topical NSAID that this pharmacy had very reasonably priced. I was contacted directly via voicemail and was able to leave a voicemail back and receive a super prompt reply back. I had absolutely no issues and they even mailed me my Rx for free and I received next day on a Saturday. I could not have asked for better customer service. It was so quick and easy to deal with them. I highly recommend this pharmacy and plan to do business with them in the future.
They care. They don't always get the deliver or not thing correct, sometimes they need to order medication because it's out of stock, but you are not anonymous there, you are a person. They will do their best to help you, or make it right. They'll never just turn their back and send you away. That doesn't happen at CVS! I'd definitely recommend them. Only irksome issue is the phone thing- the call center, extensions that don't pick up, and the general voicemail box can seem like a black hole, but if you fax them, the response is quick and correct. They handle individuals and commercial accounts, so yes, they are busy. But they want to help you, and want to get it right. To the other review about always new employees who don't know what they are doing, or don't know the customers- ok, yes, they've had some growing pains, and are open every single day. Long hours. The delivery guys bust their butt to get the most time sensitive meds out first. It's not the easiest job! They've stayed open late for me, and I've gotten deliveries at 8:30 pm. On Sunday. They aren't perfect- yet. But it's much more like a neighborhood pharmacy, than some big chain that doesn't care. Give them a try- you'll likely be pleasantly surprised.
So disappointed with the service. They hardly ever have my medication available in stock and often do not call to tell you. I've had to go without meds because of this. I have also asked them not to deliver my medication as we are working and no one will be home for delivery. I have requested this numerous times yet they can't seem to get it right. We come home late only to find the medication in front of the house for who knows how long and under the recommended temperatures. In a few incidents they did not know where my medication was. One associate told me it was being delivered by 4:00 pm...I call back the pharmacy to ask about the medication because it's know 5:30 pm to only be told it's here...there's a problem with the medication....yet I never received a phone call. Go somewhere else if you can.
I have been using this pharmacy for sometime now and the employees constantly change. Since the new staff has come in your are not greeted, you could stand at the counter and who ever is standing there at the time will not say hello, they just look at you and carry on. There is one lady by the name of Maria that will greet me by NAME. I don't expect everyone to know my name but a simple "hello how can I help you" I'm in Customer service and GM and know how very important Customer service is from the door.