Potter's House Apothecary | PrescribeWellness
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Potter's House Apothecary

4.3 / 5.0
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Potter's House Apothecary
Potter's House Apothecary

Top Reviews

Very nice and quick service, and on top of it very friendly lady at reception and pharmacists

5 / 5
samar kumar
1 month ago

One of the few places on the west side of town that can process compound medications. Prices are competitive and service is great.

5 / 5
Summer Stanley
7 months ago

All Reviews

5 / 5

Went in for a job interview and i was amazed at the lobby and the compounding pods they have. Everything was neat, organized, and professional. The staff was friendly and the atmosphere was impeccable. Talked with a customer and all he could talk about was how great this pharmacy is and how well they treat him and his family. Great place.

Joe zeppa
7 months ago
5 / 5

One of a kind compounding pharmacy. Really there to help people. Top in the country.

Jaimie Douglas
8 months ago
1 / 5

Potter's House has many major issues. The first issue was when I picked up my 2nd prescription. I called the refill line on Tuesday when I didn't receive a phone call back I called and spoke with an employee that checked with the Pharmacist for Miracle Mouth Wash and they said they would fill it for Wed pick up. On Wed I received a phone call saying they had just listened to my refill request and it would be ready on Friday. Due to their 3 day turn around on prescriptions. I explained that I had talk with a lady that had requested my prescription for Wed. Then she preceded to tell me I would have to pay a rush fee for having the prescription ready on Wed. They say it takes 3 days to fill a prescription, remember this. After a heated debate and several phone calls they decided they could fill my prescription without a rush fee. Today I went to pickup my 3rd prescription. Wed morning I left a detailed message on their refill line that I wanted my prescription filled for 450 ml gave them all my information. Today Thursday morning they leave me a message that my Miracle Mouth Wash is ready for pickup, so this time is was only a 24 hour turn around instead of the 3 days they constantly tell you. I drive the 1 hour and 25 minutes to their address to find out they only filled my prescription for 225 ml. Then they tell me my prescription was only for 225 ml. Which I then explained I had them cut it in half due to the cost on the 1st and 2nd refills. But I now can pickup the full 450 ml size, which is why I left a detail message requesting the 450 ml refill. After I explain to her that my original prescription was for 450 ml she finally notices my prescription was sent to them for 450 ml. She gets the manager who them wanders around for a while trying to figure it all out. Then she comes back to tell me that I will have to come back tomorrow because they filled the prescription wrong. Tells me it is $95 dollars. I was upset because I was going to have to drive another 1 hour and 25 minutes to pick up the rest of prescription due to their incompetence, that I didn't notice they overcharged me $20 for my medicine, which I'm assuming was a processing fee for filling the remainder of my prescription. They are big on telling you about their fees. I've heard it several times. What kind of business charges fees for their mistakes. I should definitely not be charged for this fee and will take it up with them tomorrow when I drive the 1 hour and 25 minutes again. I just want to warn anyone that may have been referred to this apothecary of their incompetence, lack of respect, follow up, attention to details and fees. If this apothecary charges you for their mistake, their lack of communication within their business they are not reputable and not worthy of their customers. I don't write bad reviews, but in this case I wrote my first for I feel you should know what to expect if you choose to do business with them.

Bobbie Nelson
2 months ago