Great parking! Nice atmosphere.
Penn Medicine has a reputation of providing excellent care for patients with the latest technology in medicine and treatment. Unfortunately, the staff at this location have poor bedside manners and their attitudes are not warm or welcoming. It can take months to be seen by a physician here depending on the practice. I take Septa here but I've seen how awful the parking can be. I hope that these issues can be improved so that patients will feel inclined to come here instead of traveling into the city.
It is no surprise to me that this facility scored so low in the overview. The whole place is full of asinine, ignorant receptionists that would just as soon spit on you than help you. They all appear to hate their jobs & they seem to revel in informing every new patient that there is a waiting list. Not just a week or two, but these ridiculous people expect a new patient to wait as long as 3 months. This place is a complete waste of time, spare yourself the agony.
My experience is in dermatology. I got a wart and called for an appointment, and was put on a waiting list. I did a home treatment and a few days later I got a call from scheduling saying there was a cancellation. Before I took the appointment, I asked to speak to a nurse and I asked the nurse to verity with the doctor that I should come in and could get treatment even after I did my home treatment. I was very very explicit because I had a high deductible PPO and had to take pto from work to come. The nurse called me back, told me the doctor could still treat the wart and to come. So I came, waited over an hour for the doctor. She was in the room for less than 2 minutes, was very robotic- Dr Brown I believe She said I can't treat this, you treated it already. Come back in 3 weeks!! Literally what I verified so such would not happen. When I tried to explain this to her, she would not give me the time of day The front desk said that I would be waived the appointment fee because they messed up. It is now 7 months later and Nancy Melendez from the derma billing dept continues harass me with billing letters, saying she will send me to collections. I even have a complaint out with the larger hospital, and my bill is frozen, but the individual dept at radnor sends me letters with handwritten address threatening collections Not only is this dept, incompetent, in -knowledgeable, they are acting out of policy and possibly illegally and are extremely unprofessional NEVER GO. I have a science background and know when I see poorly trained people. I came to penn medicine because I was new to PA and thought the name was highly regarded. I was WRONG. So that the next person doesn't make this mistake, don't go!!! Any other option would be better.
Horrific, My Hippa rights are and were clearly breached at Radnor Penn in Berwyn , They devuldged SOOO much information to a person that had no relavince to me nor my medical condition aswell went into Mental health ,This FEMALE Orthodpedic Surgeon -Who used and posed as my MALE Doctor ,on the phone,,Really and truely messed up alot of things, for me, I feel as tho i have been stripped of my privacy ,If i wanted anyone to know anything i would tell them, i never disclosed and information name / number for a contact,this just was an emergency line for me, with only a verbal consent , So i have never had this happen to me,,I went to Radnor-Penn with Confidence, I need shoulder Reconstruction,, and severe back issues,, Now since i have made this known to Radnor-Penn , I am being ignored , i had a scheldueld appt yesterday 11th and secartary said i was late when i know when and what time my appt is, Radnor -Penn is turning a blind-eye and no contact,no return calls, Radnor-Penn is telling me my appoinment time is wrong,That is incorrect ,I would love to hear feed-back, I need to be PROTECTED !!! Thank you Week of April 2nd 2017 this occured Please help and or any Pertinient information / avenues Thank You