I had a prescription that was new and a narcotic too. I couldn't find any place in the entire state of Colorado who could fill it. In frustration I called my Dr's office and they hooked me up with Avella. I used them for over a year until I could get the medication from my regular pharmacy. I appreciate the way Avella treated me and worked with me. Especially the lady at the front counter. I think her name is Nicole.
The entire staff, from the Pharmacist on down to the technical support people, were very informative, pleasant to speak with and answered ALL of my questions without rushing. I appreciated that.
I had a great experience with Avella. Everyone I spoke to was very helpful. Originally, I was supposed to have a $200/month copay, but when I expressed my concerns, they called the company and got copay assistance for me so it's $0. They did this and had the medicine ready for me the same day!
Absolute worst service I have ever had at any pharmacy. Basically lied to me saying my insurance won't cover my brand of medication. When I explained to him they've always covered it he kept saying no you can fill the other brand we have which I'm allergic to. He said we loose money if we order the brand you need. Wow what greed truly looks like from pharmaceutical companies like this one. Horrible customer care I hope they aren't in business long.
The worst pharmacy I've ever had the experience of "working" with since moving to Denver, CO. As a patient...no matter what the medication, don't expect callbacks. They just don't call back when running into issues with insurance or Dr. verification. You will have to continually schedule outlook reminders to keep on them for refills, validation of delivery, etc. I don't appreciate when people don't do their job or follow up, and therefore I'm not going to give a halfway-decent review for terrible service. Denver might be busy and growing like mad, but when it starts to impact your service, make the proper changes.