After going from one national retail pharmacy to another I came to Alwan's and was taken care of the right way! They compounded the medicine my son needs and did it a reasonable price. Their staff was kind, courteous and professional. They had a listening ear to dramatic story I had already been through and worked diligently to take care of my situation. They have gained a new customer! Thanks Alwan's
Pharmacy techs are great. Brent Doering is a doctorate of Pharmacy. I have gained valuable experience from him. All people very friendly. Brent Doering is an invaluable person with great, great knowledge and hospitality, kindness, gracious, informative, and a great sense of humor, Etc. Definitely a place to go for all your pharmaceutical needs. They also have a wealth of Health vitamins, minerals, - products. Definitely, the place to go; it is a one-of-a-kind place.
They deliver my medicine on time every week. The staff know me by name. A+
Prescriptions are never ready when promised. I have even called ahead to double check and spoke with someone that supposedly checked with the pharmacist, only to arrive and be told medication is not ready. Their website has a tab for prescription refills, but when my husband used it, it didn't work and he did not find out that it didn't work until he went to pick his medication up. Also when refills are needed they do not follow up with the doctors office if they do not receive the prescription. Ingredients of compounded drugs are not listed on medication sheet. If anyone uses Tricare as an insurance, the ingredients need to be listed and FDA approved before Tricare will cover it (Tricare website). I have had to ask repeatedly for the ingredients so I can submit to Tricare.
Takes them 96 hours to make a medication that OSF makes in 6. It's a shame OSF referred me to them. My kid is constantly having issues because they can never have the meds ready on time, and they never call you when it's ready, even though they promise they will. I drive 90 minutes to get her meds, only to wait 15 min in line because of slow staff. Horrible place!