Friendly staff. Becca was my nurse she was very professional and personal. Thankfull for the care.
A great hospital overall! But a crazy experience at the same time. My boyfriend had a 17 hour surgery everything went fine.! We were in 5 west. The best nurses ever.!! ESPECIALLY ARI. cnas were very rude. Seemed as if they didn't know their jobs and they was only their for the check.. got out of 5 west icu and was moved to 5 south. The doctors was pretty cool. They was just in a rush each time they came in the room. Housekeeping was very lazy. Other than that NO problems at all
I was in a motorcycle accident with my fiance two days ago and we were sent here together. In the ER my nurse never visited me once because I had no idea who she was. I understand they were busy that night but I was left on the stretcher bed by the nurses station without any communication other than my doctor/nurse will be with me soon. The doctors visited me but I could tell they were not in collaboration with the rest of the health care team about my health. They were going to discharge me since my radiology scans came back fine without any pain medication or cleaning my road rash after they watched me walk until I almost threw up because I was in so much pain after standing. My mother in law who is a nurse helped me and advocated for me for the nurse to notice how pale and in much pain I was in they called for another scan of my pelvis. The person who was going to give me a scan did not come for me because they did not know where I was since I was located in the hallway in front of the nurses station and not in a room(we heard the phone conversation since I was right in front of them). My mother in law once again advocated for me for my nurse to stay on top of their job and see where the person giving me the scan was so then I was seen immediately after hours of waiting. Everything ended up checking out and I understand they were busy but I feel neglected by my nurse. My fiance's nurse stepped up and ended up taking great care of me when she noticed I was in pain. You can tell she truly cares about her patients. She deserves a daisy award which my fiance and myself filled out an app for her so I hope she gets it. She truly saved my experience at this hospital. I understand it's an ER and most severe is first priority I just truly feel neglected in my experience and that there was not enough communication between the health care team which is most important.
The trauma center in the ER did really well addressing emergent needs but the sense of urgency ended there. 9th floor is short staffed and tend to have a low tolerance for people who have mental health issues or high needs. More training and support is needed in that area. Avoiding difficult situations is not the answer! Signs everywhere say "ask me about your care" but many of the staff don't want to be bothered. Even some doctors I encountered seemed put out to be asked to explain or clarify recommendations. There are no signs or literature giving info about who to contact if you're dissatisfied or need to resolve an issue. Only displays on how to nominate someone who goes the extra mile! Staff openly complain about being overwhelmed with number of patients to care for. Take care of your staff U of L, so they will take care of their consumers!
At 10:30 at night a police officer and a nurse came into my boyfriends room to tell me i had to leave the premises because i was giving my boyfriend drugs apparently... I am from hardin county and i would have been stranded outside this hospital with no way home. As everyone knows lousiville isnt a very safe place to be for a small woman like myself at night. So instead we have to have a staff member sit in our room 24/7. My boyfriend (a shooting victim) had snorted cocaine the day before his accident happened. Yes i know.. Drugs are bad but hes a grown ass man and im not telling him what to do. So a very unintelligent nurse came in to tell me that cocaine is only in your system for 24 hours and that i must have gave him some since hes been in the hospital.. So im being treated like im a criminal for my boyfriends choices and all I have been doing is keeping my boyfriend calm to where he doesnt cuss the nurses or staff and let them do their jobs... But now i refuse to keep him calm and i wish them all good luck. They will need it. This hospital is a joke and I cant wait until hes diacharged.