We have to have medical supplies sent to our house for my husband who is temporarily using a trach. Angela at Browning's has been fantastic! When no other supply company could get us what we needed, Browning's came through. She also answered questions that not even my insurance company could. So grateful for her kindness and patience.
This place's logo should be, we're only here for the money. They are rude, condescending and with the attitudes we've gotten on multiple visits maybe they would be more suited to work with animals and even then I wouldn't take my dog to them for help.
Presented them a prescription for a walker. More forms were needed from doctor. Clerk at Brownings said it would take 2 or 3 days. After nearly 30 days we still didnt get the walker. I took back the prescription. Went to Rotech on Eau Gallie at John Rhodes. Within 30 minutes we walked out with the walker. The salesperson stayed on the line with the doctor's office until all required forms were signed and faxed. 30 minutes to accomplish what Brownings could not in 30 days.
The staff at this store today June 13 2017 were absolutely rude and ignorant. This is the 3rd time we have needed medical supplies and have had nothing but ignorance from the staff here. Never again! Went to Parkers on New Haven Road. Very helpful and friendly staff.
I will NEVER go here again. They are quick to say no, not very willing to work with you, your doctor or insurance very easily. They wanted to tell me more about how they couldn't help me than how they could. The staff will look at you sideways in a second. Most of them were snappish or just looked at me like why was I there. I had to wait several hours because I had to wait for my insurance to send an authorization. Then when they sent it, the staff wanted to continue arguing that they didn't have the info they needed when they did. Once it was all said and done the lady slammed papers around that she needed us to sign and gave one of the nastiest thank yous I've ever heard. If you're not a quick fix don't bother with this place. They just want you in and out, and if you have any challenges due to insurance not communicating with them, they'll treat you like it is your fault. Stay away!!!!