Loudoun Family Pharmacy provided excellent service for three prescriptions required for cataract surgery. Two of the three Rx were not covered by my prescription plan and it looked like they were going to be pretty pricey. I don't know how Loudoun did it but the three Rx cost less than one Rx from my prescription plan. Kudos to Loudoun and their staff
This pharmacy is AMAZING! I need a certain generic brand and can't get any other pharmacy to order it. I explained the situation and Loudoun Family Pharmacy offered to get the brand I need. They filled the sprit within 24-hours. Very affordable and VERY friendly staff. I wish I could give them 10 stars.
I work for a dermatologist and have got the past 18.5 years, using this pharmacy @ the same time - they are more than wonderful ! One can not beat their prices ! I will continue giving them more business ! Our patients love them ! Team. Keep up the excellent work 👍🏼
I ordered my prescription on 9/22. Still have not received it. I called this morning. Spoke to Olu. He needs to be trained on how to speak to customers. The nature of my call was no receipt of any scripts. He never apologized. He stated UPS damaged the box and it arrived on Friday. I asked why they didn't call and he said because they aren't open on the weekends. However, the shipped receives an email when a package is damaged or refused and shipping back. I get those emails all the time at work. Bad customer service on their end. He was unable to tell me when I would be receiving my script.
The way this pharmacy is run is abhorrent. If I could give them zero stars I would. I recently moved from the area and needed my prescriptions transferred from this pharmacy to my new one. I called them initially to do the transfer, and they had me get my new pharmacy to to call them. When my new pharmacy called them (twice), they were put on hold for 20 minutes, sent to voice mail, and hung up-on. My experience calling them was not any better. After leaving a voicemail about the situation, (because no one ever answers the phone), I got a call back and they had not even listened to the message. How they handle business is unprofessional and outright dangerous. If this is how they treat everyone, they could seriously harm someone.