At first they were pretty good, but then they switched me from a dr to a NP, who never bothered authorizing more refills on blood pressure medicine after two requests from my pharmacy. Lost a lot of money being sick this week because they left me hanging.
Had to wait 1 hr and 20 minutes to be seen (I had an appointment, this was not a walk-in situation). Later the nurse practitioner I had seen had difficulty interpreting my test results and actually mis-read the results of a test. They also left results for me in a voicemail, which I think is inappropriate. When I switched providers, I completed the paperwork to have everything faxed over and they STILL had not completed the request 3 weeks later. I had to follow up to make sure my records were sent. The NP I saw was nice in person, but my goodness this was a terrible healthcare experience. Will not be going back.
I have had issues with staff not know what is going on before. My last trip today got me so annoyed. I called the N. Charles st loacation at 4 to see if they were doing the full panel STI testing and they said yes they are. I get to the clinic and they told me not this Monday but they will start the following Monday. Like seriously?! I took time out of my day to come here.
As a (former) longtime patient at Chase Brexton, I finally decided to ditch their services just today after they proved - once again - they've lost ALL focus, particularly in regards to their patients' wellbeing. I've lost two primary physicians w/in a span of two years; was told both times via letter (c'mon, now, it's 2017 - email or call me so I can be quick with whatever changes I need to make) and neither time did those letters include how they intended to address my physician loss, nor did they even offer information on what steps I could take next. I don't want to get to know a 3rd doctor - and vice versa - only to be told AGAIN that he or she is leaving/has left the facility and will no longer be my physician. Clearly, there's a problem when your doctor turnover rate is this high and consistent. And today I went to pick up a prescription refill (one that should be automatic refilled; I've learned not to rely on that, however), AFTER I'd called to remind them to fill it at 2 p.m., and was told it would be done by 4 p.m. I walked in at 4:20; didn't walk out with my Rx until 5:30. Clearly, Chase Brexton is not making efforts to improve things - which is sad as a member of the community for whom they once advocated when no other facilities so openly did. Super sad. And I urge those who read through these reviews to take particular note of the "one star" reviews. Those issues, repeatedly shared, haven't been fixed. Chase Brexton is no good, no good.
Got here at 10:00 in the morning. Was told to wait to sign in for a walk in appointment until 12:30. Signed in at 12:20. Was told we would be called back at 1:00. We were called back at 2:30. Now we have been in the Exam room For almost an hour. I'm hearing about nurse's personal lives on the other side of the door. Listening to my sick spouse hack up a lung. Bet we have to wait hours in the pharmacy, too. This is beyond ridiculous. The ER takes less time.