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Kayes Epic Pharmacy-Baltimore

3.0 / 5.0

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Kayes Epic Pharmacy-Baltimore
Kayes Epic Pharmacy-Baltimore
Kayes Epic Pharmacy-Baltimore
Kayes Epic Pharmacy-Baltimore

Top Reviews

The people are very friendly

5 / 5
James Wild
6 months ago

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5 / 5

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phred74 Phred74
1 year ago
1 / 5

Poor customer service. Sadly they really don't understand how to speak to customers. I'm sure some might have had a good experience but I have not had a good experience. Quite the disappointment. I consider myself as easy to please but this place needs to work on how they speak to customers. Manager let's his employees talk down to customers. MT HIS would be a better place if they offer sincere customer service.

It's ME!
7 months ago
1 / 5

I just spoke with Renee Green regarding my prescription. Throughout the entire conversation, she interrupted me and spoke abrasively. I can accept any feedback regarding prescription coverage, etc. However, the delivery of her message was absolutely nasty and abraisive! I feel if you're passionate about your industry, you should strive to be CONSISTENTLY pleasant with customers!!! After repeatedly being cut off while speaking, I politely asked for the manager. Renee put me on hold for nearly five minutes then came back to the phone and told me Dwyane can't take my call. As we continued speaking, she said "Dwyane is standing right beside me and hears our entire conversation so my concerns have been heard". What this tells me is that the manager condones his subordinates being rude to customers because he stood by and did not intervene as Renee escalated . I have over $5,000 in prescriptions per month and I will NOT be using this pharmacy even if my life depended on it!!!!! How can we possibly demand more from our people if we don't even know how to treat our fellow man?! You have a moral and professiinal obligation to speak to customers with respect. Some people act as though they have a sense of entitlement to overtalk customers! This should have been a two way conversation NOT one where I was competing to be heard! Stop playing victim and recognize how you contributed to this horrific experience!

Nick-Al-Josh Mom
7 months ago