As a compounding equipment supplier, I had the opportunity to work with Deanna and Kady. Very nice and responsible people. Thank you!
Absolutely jaw dropping customer service. We had issues with a few deliveries and they truly went out of there way to make it right. Deanna is the sweetest most capable customer service representative that I've ever had the pleasure of working with. There service isn't perfect but it doesn't have to be when I'm working with a company as caring and professional as this pharmacy.
Awesome service. They certainly are experts at the insurance game and make life easier. Plus they deliver!
Friendly, professional, speedy service. Convenient location and hours. I can not say enough good things about this pharmacy and their staff!
As a two-year customer of this pharmacy, I have to be a bit suspicious of these good reviews. While as recently as a year ago, this place was really good. But now, it's usually terrible, and occasionally acceptable. It's a luck of the draw staff issue. This place is owned by a really great guy who knows his stuff. And when he was there, everything ran great. He has a staff who is a VERY mixed bag, hence my "luck of the draw" metaphor. My family gets a total of fifteen, yes FIFTEEN prescriptions filled a week, only half of which is covered by insurance. We happily pay out of pocket for those, and as our family's health is concerned, would do it a billion times. But this outfit seems truly unable to manage the prescription-filling process, most of the time. The most common excuse I get is "We faxed the doctor a refill request and never heard back...left them voicemail and...never heard back." I became suspicious and talked with the three doctors involved. Each of them offered to show me the relevant fax logs Half the time when a scrip was delayed, Grand Avenue DID send the fax--only half the time. And in that half, the doctor's staff could prove that they responded EVERY time with the requested approval. So in the half that were actually sent by this joke of a pharmacy, they lost or never processed those refill responses half of that time. Because this isn't just prescription-strength Ibubrofen, but things that keep my family alive and vital, I don't consider those percentages acceptable at all. I'm going to be sitting down with the owner as he is the friend of a friend. We're going to decide whether this can be salvaged or we're going to abandon this shipwreck for good. My advice? They're fine if your prescriptions are not life-saving. If you could go without meds for a week or two while they get their act together (yes, it often takes that long), and you won't suffer, they're fine. But if you're like many of us who depend on our medications, stay away from these people at all costs. I'll update this if the owner can convince me he can fix this mess. Until then, be warned.