Dr. Radke and his staff are beyond amazing. He is wonderful with children, his nurses go above and beyond the call of duty to assist you, and I wouldn't go anywhere else.
I just want to say Sara Smith is the only dentist I will ever go to again!! I am afriad of the dentist I had a bad tooth she pulled it and it didn't hurt a bit! She is awesome her and the dental assistants rock! Thank you
I just called to talk to someone in billing. Gail transfered me to Amy...voicmail...I called back spoke to Gail again she told me she would transfer me to Jaimy...same issue voicemail... I called back and asked her if there was anyone available to converse with me she said yes...she transfered me to DON the one in charge...same thing voicemail. This is place is unprofessional!! I had this exact same problem last week. I left messages no-one returns the call.
My wife was going in regularly for several health issues. When it comes to billing...omg! She would go in for an appt and be told her account had credit and asked if she wanted to use it. Well of course! Next time they would say she owed money!. They did this for about 2 months. At the time we were also on the sliding fee as I had been laid off. On top of that their billing statements were confusing. Now they have sent us to collection (after we have managed to stay out of collection for 3 years!) but then send us a billing statement with a $0 balance! So how are we in collection? In addition we think they may be trying to charge us now full amount for bills while we were on sliding fee. I have tried calling to make an appt to talk to someone but they never answer and don't return my calls when I leave a message. If they don't contact us soon to straighten this out I guess it will be time to find an attorney! Medical staff is great but because of billing dept I don't even want to give them 1 star!
Never come here unless it's minor and keep all of your receipt and payments. The billing lady in casper would not answer my questions. She would go every other direction. They have my credit card payments on file. But for my cash payments, don't see a receipt anywhere. Billing lady couldn't tell me exactly how much I owe. Does not know how much insurance paid. They are a rip off and money theirs. Don't go unless you have no money, need to be seen right away and if u make payments, use credit cards and keep all receipts.