Excellent service kind and caring people from pharmacist to clerks always very helpful.
Caring, friendly pharmacy with little or no wait time. Joe and John have been superb in taking care of my needs. Than you!
I have been going to Joseph and John at New Windsor Pharmacy for over 4 years now, and I love the atmosphere, the familiarity and the way they are so personable and kind to their customers. Even after moving a half hour away, I still use them for all of my prescription needs. I can assure that any negative reviews posted here are from disgruntled customers who probably do not find pleasure with most companies they encounter. I have never been treated as an inferior, or mistreated. They do their absolute best to accommodate everyone, and contrary to what some have reviewed, I have seen their employees countless times throughout the years and they are all very happy with their jobs and management. I even know of a couple previous employees who moved on to other careers that still go to New Windsor Pharmacy for THEIR medications, and there are plenty of other pharmacies in the area to go to if they were unhappy with Joseph and John. Overall I give them an 11/10, excellent business, excellent service!
Never open on-time (by at least 1/2 hour). Just revise your opening hours. It’s not difficult to-do and your customers will be much happier.
I have had many bad experiences with them for years, but today was the last straw. My doctor was going to call in a prescription at 9am Monday morning right after they open. I called at 9:08 to see if they got and to ask them to call me immediately when it's ready. At 9:39 and 4 calls later they haven't called me. I have left 4 messages. The last one at 9:31 I pushed the option saying I was a doctor, hospital or nursing home, and I still had to leave a message and have not gotten a call back. I'm going to another pharmacy. Other problems are waiting forever in line, them not having my medications, saying it's ready when it isn't and I still have to wait, telling me they will charge what the mail-order does and always needing them to correct it, which they do, but still. They are very nice people, and they are right around the corner, but I am going to have to drive another mile or two when I need a prescription faster than mail-order.